Refund and Return Policy

Last updated: [Insert Date]

At [Store Name] ("we," "us," "our"), customer satisfaction is important to us. This Refund and Return Policy explains how order cancellations, returns, and refunds are handled. By placing an order with us, you agree to the terms outlined below.

1. Order Cancellations

Because we begin processing orders shortly after they are placed in order to ensure fast dispatch, cancellation requests are subject to the following fee schedule based on how much time has passed since the order was placed:

Time Since Order Was Placed	Cancellation Outcome
Within 1 hour	Order may be cancelled free of charge, with a full refund issued.
Between 1 hour and 36 hours	A cancellation fee of 10% of the total order value will be deducted from your refund to cover processing costs already incurred.
After 36 hours	A cancellation fee of 30% of the total order value will be deducted from your refund, as the order has likely entered fulfillment and/or shipping preparation.

Cancellation requests must be submitted in writing to our customer support team (see Contact Information document). Once an order has shipped, it can no longer be cancelled and must instead follow the return process outlined below.

2. Returns

We accept returns under the following conditions:

• The return request is initiated within [e.g., 14/30] days of the delivery date.
• The item is unused, unopened, and in its original packaging, unless the item was received damaged or defective.
• Proof of purchase (order number or receipt) is provided.

To start a return, contact our support team with your order number and reason for return. Once your request is approved, you will receive instructions on how and where to send your package.

Please note: Items returned without prior authorization from our support team may not be accepted.

Non-Returnable Items

The following items are not eligible for return, unless defective:

• Items marked as final sale or clearance
• Personal care or hygiene items that have been opened or used
• Gift cards

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within [e.g., 48 hours] of delivery with your order number and photographic evidence. We will arrange a replacement or full refund at no additional cost to you, including return shipping where applicable.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within [e.g., 5–10 business days]. Please note that your bank or card provider may take additional time to reflect the refund in your account.

Refunds are calculated based on the original order value, less any applicable cancellation fees (see Section 1) and less original shipping costs, unless the return is due to our error.

5. Return Shipping Costs

Unless the item was received damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or product, please return your original item for a refund and place a new order.

7. Questions

If you have any questions about our Refund and Return Policy, please refer to our Contact Information document or reach out to our support team directly.